What is the evidence that workload is affecting hospital pharmacists’ performance and patient safety?
This paper reviews and then synthesises the published evidence on workload in the hospital pharmacy setting in the UK. Evidence is reviewed in relation to three questions:
1. Has hospital pharmacy workload changed (increased)?
2. Does workload influence workforce behaviours and attitudes to work?
3. Does workload affect pharmacists’ performance?
Findings suggest the following:
1. There is limited evidence to show that workload has increased.
2. Pharmacists’ physical and mental well-being are being affected by their workload. In particular, workload is perceived as causing job stress and job dissatisfaction.
3. High workload is associated with an increase in medication errors.