Dame Carol Black interview transcript: Quality and productivity

Interview transcript in which the CfWI chair discusses meeting the quality and productivity challenge for health and social care.

Date of interview: 30 June 2010.

How can the Centre help the NHS and social care providers to meet the quality and productivity challenge while improving outcomes for patients and service users?

Dame Carol Black: I think the quality and productivity challenge linked to improving care for patients. I think they match in very well and I think that when you do improve the productivity and quality then I think you deliver a better care for patients. Now the Centre through its work will be able to make suggestions and give ideas about the best shape for the workforce both in healthcare and social care, moving forward, that will be able to deliver better productivity, better quality, and that of course will indeed benefit patients.